Solutions
Hire vetted customer support and CX engineers
Rigorously vetted support and CX talent, sourced for the hours your customers actually write in — reviewed by a person before you see them.
Who this is for
B2B SaaS teams whose customers expect real answers, not scripted deflection. Scaleups building continuous coverage. Support-engineering teams that need people who can debug, not just triage.
Roles we hire for
- Customer Support Engineers (Tier 1, 2, 3)
- Customer Support Managers and Team Leads
- Customer Success Managers (technical accounts)
- CX / Community Managers
- Solutions / Onboarding Engineers
- Technical Account Managers
- Documentation and Support Content Engineers
What good looks like for a support hire
Debugging skill, not just empathy.
We screen for candidates who can read a stack trace, reproduce a bug, and write a clear ticket back to engineering. Every candidate is reviewed by a person before you see them.
English strong enough for a hard ticket.
Assessed English proficiency for every candidate. Support work is writing work.
Sourced for your customers' hours.
If you need weekend cover in Europe and North American business hours on weekdays, that is a sourcing constraint we take literally.
Coverage models
Single region
Build a dedicated team in one timezone.
Follow-the-sun (quoted per engagement)
Overlapping teams across regions for continuous coverage. Availability is confirmed per engagement on the scoping call.
Managed staffing
Deploy a curated bench under our management with capacity flex.
How the search works
- Intake call — support model, your support tooling, tiers, SLAs.
- Human-reviewed shortlist — typically three to five candidates per role, with English assessment and a written role-fit summary.
- Your interviews — you run your loop; we coordinate.
- Offer, contract, and Employer of Record onboarding where needed.
For the full flow, read how Scaleup365 works.
What we do not claim
- No "24/7 coverage in every country" — coverage is quoted per engagement.
- No testimonials or client logos without written permission.
- No percentage retention numbers we cannot show the math on.
Tell us how your support team is set up.
We will come back with a shortlist path. Or explore AI talent, Remote Staff Augmentation, or the full FAQ.