FAQ
Frequently asked questions
Answers to the questions we hear most from teams evaluating Scaleup365 for hiring, screening, staffing, and Employer of Record.
Hiring with Scaleup365
What kinds of roles do you recruit for?
- Technical and technical-adjacent roles for B2B SaaS and AI companies: engineering, product, data, AI/ML, design, customer support and CX, operations, and revenue. If you are not sure whether a role is in scope, tell us on the intake call.
Do I need a full job description to start?
- No. A few lines is enough — you can attach a link or JD later. We use the intake call to fill in the gaps.
How quickly do you respond?
- We typically respond to new hiring requests within one business day.
Do you work with early-stage teams?
- Yes — from founder-led hiring through to teams scaling to hundreds.
Screening
How does your screening process work?
- Structured intake, resume screen, technical or role-specific evaluation, English assessment, and human sign-off. Every candidate is reviewed by a person before you see them. Specific stages vary by role — see our Screening Services page.
Do you offer independent screening for candidates I sourced myself?
- Yes. Independent, transparent screening — technical, English and role-fit — for candidates you sourced yourself. See our Screening Services page.
Do you assess English proficiency?
- Yes. Assessed English proficiency is part of every candidate evaluation.
Remote Staff Augmentation
What is Remote Staff Augmentation?
- An ongoing remote staffing solution: qualified, human-vetted professionals in sales, software development and customer support/success, integrated into your team and aligned to your working hours. They are dedicated team members, not temporary freelancers. See our Remote Staff Augmentation page.
Can I expand the team as needs change?
- Yes — Remote Staff Augmentation is designed for ongoing expansion, with staffing support after people start. Exact terms are agreed in the agreement.
Employer of Record — Middle East
Where can you employ people through Employer of Record?
- In supported Middle Eastern markets, through approved EOR partners. Availability and local requirements vary, so we confirm what is possible for your case on the scoping call rather than publishing coverage claims.
What does the EOR handle?
- Local employment arrangements: employment contracts, payroll coordination, benefits administration, local employment compliance support, and onboarding plus ongoing employee administration. Specific benefits and tax treatment depend on the market and are confirmed with the approved EOR partner.
Are these people freelancers or employees?
- Team members, not freelancers. They work on your team and are employed through an approved EOR partner in supported Middle Eastern markets where you do not have a local entity.
Process and timelines
How long does the process take?
- It depends on the role. Intake to first shortlist is typically our fastest step; the length of the overall search depends on your interview loop and how selective the role is. If we can commit to a specific timeline, we do so on the scoping call, not in ads.
What does the shortlist look like?
- Typically three to five candidates with a written summary of why each was selected, an English assessment, and — where relevant — a resume screen and technical evaluation.
What happens if none of the shortlist is right?
- If the brief changes materially, we realign scope, screening criteria, and timeline with you before continuing. We adjust and re-source rather than pushing forward on the wrong search.
Pricing
How much does it cost?
- Pricing depends on the engagement model, role, seniority, and region. We share concrete numbers during the scoping call. We do not publish a rate card because it would misrepresent what any given role actually costs to fill.
Do you charge for the intake call?
- No.
Do you offer refunds or replacement guarantees?
- Replacement terms, where they apply, live in the MSA. We do not advertise refund or replacement guarantees on public pages.
Candidate quality
How do you vet candidates?
- Rigorously vetted remote talent. Every candidate is reviewed by a person before you see them. Our human-approved community of vetted candidates is the starting point for every search.
What kind of experience do your candidates have?
- Modern tech-team experience — including candidates with experience at high-growth tech companies and venture-backed startups.
Geographic coverage and timezones
Can you source for a specific timezone?
- Yes. Every search is timezone-aligned — sourced for real overlap with your working hours.
Do you have on-the-ground recruiters in every country?
- No — and we will not say otherwise. We source talent across multiple regions. We tell you honestly where we can deliver at speed and where we cannot.
Privacy and data
How is my hiring information handled?
- Your details are used to prepare your plan and follow up. Candidate data is only shared with the hiring company after their consent and only with the reviewer team on your side. Legal privacy language will live on our Legal Disclosures page (pending legal review).
Question we did not cover?
Send us the role and we will answer on the scoping call.